Your Complete Guide to Recruiting, Hiring, Training, and Retaining World-Class Dental Professionals
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How to Build a High-Performing Dental Team

Dr. John Meis and Wendy Briggs
Authors of The Insider's Guide to Hiring
When we first studied big and successful practices, we noticed they all had really great teams. We had thought it was because of their size and success that they were able to attract these wonderful teams.

But, we had it backward. 

They became great practices because they had wonderful teams and wonderful leaders. The leadership helped their teams get better and better.

We're going to share with you how you can build the best dental team. We'll cover the nuts and bolts of how to go from where you are now to having the kind of team you dream of.
Read an Excerpt

"Get It, Want It and Can Do It"

In Gino Wickman's book Traction, he argues that teams should possess these three qualities:

1. Get It: They understand what you're trying to accomplish. We've all had team members who just didn't understand critical concepts. They didn't understand great customer service or teamwork, for instance.

2. Want It: They want success bad enough to do what has to be done. We've all experienced employees who have uninvolved attitudes similar to this: "Well, I'm here 8 to 5. I'll clock in and I'll clock out, but I'm not going to put any extra effort into this. It's not worth my time. I just don't want it that badly."

3. Can Do It: They are capable of doing the job well. Employees that can#t do it are very difficult to deal with because they understand what you're trying to do, and they want to do it. However, they just aren#t capable of doing it.

You need to create a team that gets it, wants it and can do it.

These 3 Things Help You Avoid "Warm Body" Syndrome

A "warm body" is an employee who is physically there but who is not engaged. 

That employee either doesn't get it, doesn't want it or can't do it (or a combination of those three).

Loss of Productivity

When you have a "warm body" employee, you have an absolute loss of productivity. The problem is that you usually won't recognize it as lost productivity. You just wish they would "get on track."

A "warm body" brings all kinds of problems and errors. Important tasks are usually undone or done poorly. If such an employee doesn't get it, want it or can do it, expect a series of errors.

Loss of Patient Relationships

With a "warm body" on the team, you're going to lose relationships with your patients.
Whether they're verbal about it or not, patients can sense that an employee isn't engaged. 

When patients aren't receiving a world-class experience in your practice, expect a deterioration in your relationship with patients as they become distant over time.

Well-formed patient relationships can handle a few mistakes and a few ups and downs, but if this continues, the relationship with the patient suffers. 

Eventually, they'll form a relationship with another practice.

Dr. John Meis and Wendy Briggs are Sharing Their Full System for Building a Top Dental Team

You'll learn:
  • The full system for building a great team, from recruiting strategies to interviewing to onboarding
  • ​How to empower your teams to be self-managing and highly productive
  • ​How to create an atmosphere of trust and loyalty
  • ​The true cost of a bad hire, and how to ensure you're hiring team members that are a great fit for your practice culture
  • ​How to spot world-class team members (they aren't always in plain sight)
  • ​Creative ways to recruit and hire great people
  • How to ensure the success of new team members
*Your copy is free, just pay $6.95 for shipping.

And, Your Book Comes with These Bonuses:

The following training programs are included for free with your copy of The Insider's Guide to Hiring:

Transform Your Dental Practice Culture [3-Part Course]

How to Create a Positive, Productive Workplace

In this 3-part course, you'll learn how to build a thriving company culture, how to identify and fix problems, and how to strengthen trust within your team.
  • Part One [47 min]: How to Identify Division Within a Team + The 5 Principles of Healthy Company Culture
  • Part Two [37 min]: How to Build a Culture of High Performance and Raise the Standard of Patient Care
  • ​Part Three [49 min]: How to Train & Develop Team Members to Maintain High Performance for the Long Run

How to Recruit and Hire in a Tight Labor Market 

4-Part Video Series from Dr. John Meis

Hiring in dental practices has changed, there's no longer an abundance of dental professionals ready to hire. But, with the right systems, you can still find top performers and build an incredible team.

In this 4-part video series, Dr. John Meis is sharing timely strategies for recruiting, hiring, onboarding, developing, and retaining a dental team in this new environment.
  • Part One: 4 Steps to Ensure Your Current Team Members Stay in Your Practice
  • Part Two: Training & Onboarding Strategies to Get New Hires Up to Speed Quickly
  • Part Three: How to Set Up a Recruiting System That is Always Attracting Candidates to Your Practice
  • Part Four: How to Design an Efficient and Consistent Hiring Process to Hire the Best People for Your Team

4 Strategies to Deal with Difficult Hiring

At The Team Training Institute, we gather with our clients every month for a Monthly Huddle where we discuss strategies for dental practice management. Monthly Huddles are a mix of business training and Q&A.

This is a 30-minute excerpt from a recent Monthly Huddle discussing 4 hiring strategies in depth.

How to Use "Opportunity Nights" to Find New Team Members

A few years ago, the average practice had team turnover every 9 months. Right now, almost every practice has high turnover.

No matter which market you're in or how big your practice is, it's important to have a system in place for filling positions, onboarding, and training. After all, the hiring process is never really done.

Here's how we use "Opportunity Nights" to create a steady flow of high-quality candidates in practices:
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